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General Manager 

About us:
Really Local Group creates and restores cultural infrastructure through the regeneration and
renewal of the UK’s high streets, with cinema at the heart of its venues. Each venue is uniquely designed to reflect its locality - we engage with local arts clubs and community groups to facilitate their activities by providing them with a much needed 'home'.
We have a talented and dedicated team to help deliver our vision. If you think you are the right person to join us, we would love to hear from you!
About the job:
We are currently looking for a passionate leader to take charge of our fantastic South London site, Catford Mews! You will take a pro-active approach and know how to get the most out of your team through consistent training and development, setting a clear direction for the venue and listening to guest feedback, building it into your overall vision for the space.
Working closely with our senior team, you will ensure guests to the venue have an excellent experience and receive the highest level of customer service. Our ideal candidate will have a keen eye for detail, be proactive in leading the commercial interests of the business and be passionate in developing the venue into a thriving, cultural hub for the whole community to enjoy.
Key Responsibilities & Duties:

Venue management
Take the lead in all commercial aspects of the business and driving the venue to reach targeted KPIs.
Be at the forefront of local outreach, engaging and collaborating with groups across Catford’s creative community.
Ensure all health and safety, HR, security and financial procedures are being upheld.
Implement and manage emergency procedures, taking responsibility for the safety of both staff and guests.
Oversee all aspects of stock management ie. Ordering, accepting deliveries, inputting wastage and performing weekly stock takes.
Manage and implement weekly cinema projection tasks i.e. Scheduling projectors, DCP storage / delivery and inhouse projector maintenance.
Act as the main key holder for the site and ensure all opening and closing duties are being carried out correctly.
Organise regular team training and meetings.
Uphold and implement any licensing, legislative and business requirements that must be adhered to.
Organise cleaning schedules and ensure all staff / the venue look presentable.

Team Management
Lead your team to achieve improved business performance through upselling, venue promotion and guest satisfaction.
Be responsible for the training of staff in all current policies and procedure and mentor their development.
Build your team through a successful and thorough recruitment process.
Lead your team to achieve improved business performance through upselling, venue promotion and guest satisfaction.
Through the rota, ensure staffing levels are consistent with levels of business and manage where appropriate.
Promote a positive working environment for all staff on shift.

Customer Service
Build and implement a programme of outstanding customer service from top to bottom.
Provide guidance and assist with any customer enquiries / feedback.
Be present in the venue during key business times to manage and improve customer’s experience.
To have a thorough knowledge of all products and memberships on offer.
Be up to date with any films currently on release as well as any upcoming events, promotions etc.
Actively participate in the venue’s programming and work with special events / marketing teams.

As well as your main responsibilities you will be expected to carry out any tasks pertaining to the successful operation of the venue as reasonably required.

What we’re looking for:
2+ years’ experience in senior venue management.
Experience in organising and execution of live events.
Experience in developing operational processes and implementing procedure.
Great organisation and time management skills.
Great numeracy and literacy skills.
Confident communicator with customers and staff.
Personable and welcoming.
Flexible and approachable working attitude.
IT proficient.
Able to work at key business hours (evenings, weekends, bank holidays etc).
A genuine passion for film, live events and community led spaces.

Personal license holder.
Private hire and event experience.
Digital projection experience.
Food Hygiene Level 2.

Please send your CV and supporting cover letter explaining why you want to join the team to with the subject line: Catford Mews – General Manager.

Closing date for applications will be midday on Monday 4th December 2023.

Salary: £34 – 38,000 per annum Discretionary Bonus Scheme
Place of work: Catford Mews, 32 Winslade Way, Catford, SE6 4JU
Designated working hours: 40 hours per week, (evening and weekend work will be required).
Benefits: Cinema tickets, discounts in the venue.
Reporting to: Director of Operations

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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